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The Terms and Conditions include important information about who can play, bonuses, and wagering requirements. Check to see if there are any restrictions for UK, prove who you are if asked, and follow the payment rules for deposits and withdrawals. If you play, you may be subject to UK and residency checks. If you break these rules, you could lose your bonus, have your account tampered with, or even be shut down.
To use VivaBet Casino, you must be legally allowed to gamble and able to legally sign a contract. Access may be limited depending on where you live and the rules in that area, so it may not be available in UK or when you travel. All of a player's information must also be correct and up to date, according to VivaBet. Your account is only for personal use, and you may be asked to prove who you are before you can cash out your winnings or when certain actions cause extra checks to be made.
The minimum age to register and play is 18. You have to be at least 18 years old, or older if that's the law where you live. If VivaBet isn't sure about your age, they can ask for proof before letting you play or making a withdrawal.
It is up to you to make sure that you can legally gamble online. If your IP address, where you live, or the way you pay shows that you are in a restricted area, VivaBet may block your access, refuse to let you register, or close your account in line with its rules.
A customer can only have one account. Limits, suspension, or closure can happen if the same person, household, device, or shared network makes more than one account. There are times when contact information, payment instruments, or other similar identifiers are used to link accounts. Remember to use your real name and birthdate. Use a phone number and email address that you own to sign up. You shouldn't make an account for someone else. Never give anyone else your login information.
You are in charge of all activity that happens on your account and keeping your password secret. Immediately change your password and contact support so they can help keep your account safe if you think someone else has gotten into it without your permission. VivaBet may compare the information you give them with what's on your documents to make sure you are who you say you are before betting. If where you say you live doesn't match the country where your documents were issued or where you say you are from, you may be asked to show more proof to prove you are who you say you are. Verification is important because it keeps players safe, stops fraud, and makes sure that gambling rules are followed.
A government-issued photo ID before a withdrawal or if your account information changes. Age: Confirmation of age on ID if age cannot be checked automatically. Address: Proof of address (for example, a utility bill) when residency must be confirmed for legal reasons. Payment ownership: Proof that the payment method belongs to you before processing higher-risk withdrawals. To avoid delays, make sure that the information you put in when you registered matches what you have on file, and keep your account profile up to date. As a helpful hint, if you want to take out bigger amounts, make sure your documents are ready ahead of time and don't change any important information right before you ask for withdrawal. When VivaBet sees that more compliance checks are needed, or when account activity suggests they need to be done, they may ask for proof before letting you withdraw 500 £ or more.
If you want to make a VivaBet account, you need to give correct information about yourself when you register and make sure that information stays the same in your profile, payment methods, and verification documents. Any difference can slow down approvals, stop withdrawals, or lead to a request to send documents again. Anti-fraud and anti-money laundering (AML) rules require VivaBet to check players' identities as well. KYC can be asked right after registration or later, but it's usually asked for before you withdraw £100 or more.
When you sign up, you must give accurate and up-to-date information about yourself, such as your full name, date of birth, contact information, and home address. Even if your email address, device, or location changes, you should only have one account and not make duplicate profiles. Your ability to get into the casino may be limited by the laws in your UK. If your UK or current location causes VivaBet to do extra checks on your account, they may ask for more proof before letting you make withdrawals or use certain payment methods. Multiple accounts can get you kicked out and cause you to lose any money you have in them. Fix your personal information: use your real name and address, not a nickname or a temporary place. Your email address and phone number must work so that we can confirm your identity. Your password should be kept secret, and you shouldn't let anyone else use your account. Using the same name that is on the payment method you plan to use will make verification go more smoothly. If you deposit 50 £ using a method that doesn't match your profile, VivaBet may ask for proof of ownership and hold off on withdrawals until the checks are done. You must be old enough to legally gamble in your area. When you try to withdraw 200 £ or more, VivaBet may ask for proof of your age as part of Know Your Customer (KYC). Account integrity: giving fake documents, edited photos, or someone else's information is a serious offense that can lead to permanent restrictions and payments not being made. For example, VivaBet may check your identity after your first withdrawal, if your personal information changes, if you do something strange, or if you meet certain compliance standards. If you ask to withdraw £500, you can expect to be asked to complete KYC if it hasn't already been done.
Full name, date of birth, document number, photo, and expiration date; photo or scan must be in full color, with all four corners visible; issue date must be recent; screenshots may be rejected if not complete; Payment method ownership proof that the payment method belongs to you; this may be asked for after a deposit of £100 or before the first withdrawal; source of funds (if asked); how you got the money you used for gambling; this is usually asked for higher activity, large withdrawals, or compliance checks; make sure all text is readable, and don't crop or blur key parts. VivaBet requires you to show proof of your new address if you have recently moved.
The VivaBet Casino Welcome Bonus comes with wagering requirements that must be met before any bonus money or winnings from it can be withdrawn. The wagering requirements include a maximum bet amount and the weighting of each game. To keep bonus play fair and make it clear how much play is needed after a deposit of £20 or £50, these rules were made. As soon as you sign up for a bonus, check the description to make sure you understand the specific requirements. This is because different welcome offers may have different time limits and multipliers. If you are playing from UK, the welcome offer and its terms may be different based on your account settings and eligibility.
Wagering requirements tell you how much you have to bet on games that are eligible for the bonus before you can cash it out. Using £100 as an example, if you get a bonus and have to wager it 35 times, you need to make £3500 in qualifying bets. When it comes to completion, only settled bets count. Even after the wagering requirements are met, there may be a maximum bet that can be placed while any part of the welcome bonus is still active. If there is a maximum bet, going over it could mean that your bonus and winnings are taken away or reduced. Don't raise your bets during a bonus round if you are close to the limit. Instead, keep your bets at or below the maximum amount allowed per spin, hand, or round. As you bet, each type of game contributes a certain amount to the overall goal. This is called game weighting. Casino games with a low house edge may contribute less or not at all, but slots usually do. Select the games that contribute the most and make sure they are listed as eligible for the welcome offer if you want to clear your bets quickly. No matter what games you bet on, only qualifying bets count toward your wagering total. Voided or canceled bets do not. Max bet rules apply during the bonus. The amount you bet on each game must stay within the limits set for the welcome bonus. This depends on the type of game, as different types of games can count at different rates toward the required wagering. Not allowed: While the bonus is active, you may not be able to play or use certain game types, features, or bet patterns. Keep your bet sizes the same, only play high-contribution games, and consider the bonus active until your account shows that the wagering requirements have been met and the bonus funds have been converted. If you're not sure if a game counts, read the bonus terms before you bet, especially if you're going for high stakes like £10 per spin or more.
VivaBet Casino's ongoing promotions are meant to reward players who stick with the site, but each offer has its own rules about who can get it, how much they have to wager, and how they can cash out. Before you opt in, make sure you check the promotion card in your account. Percentages, caps, game contributions, and expiration dates can change from campaign to campaign. Promo rewards are conditional value until you meet the requirements. This will keep you from having to wait to cash them out. Because of local rules, some promotions might not be available to you if you play from UK or hold UK, depending on the situation.
Cashback usually comes back as a percentage of net losses from a set period of time, like a daily or weekly period. It can come as cash that can be withdrawn or bonus funds that need to be wagered. If the maximum cashback amount in an offer is £100, then any cashback that is calculated above £100 is not given. Usually, only settled bets are used to figure out cashback. Excluded things include canceled bets, void rounds, and changes made by hand. They might not be counted until settlement, even if that happens later, if you still have open bets at the end of the cashback period. Activation: Some cashback is given automatically, while others need to be agreed upon before the period begins. Minimum loss level: you can only get cashback after you've lost at least £20. Cashback can expire after a certain amount of time, like 72 hours, if it is not used or wagered. To get your money back, if it's a bonus, you might have to wager it a certain number of times before you can cash it out. Cashback can be taken away or lowered if there is proof of irregular play, such as strategies meant to lock in risk-free returns across multiple games or features.
Free spins are usually only good on certain slots and may have limits on the size of your bets and the number of times you can spin the reels. If the Free Spins win value is capped, the most that could be won could be £200, even if the actual win amount is higher. Free Spins usually only work for a short time. If you don't use your free spins within a certain amount of time, you will lose any won money from those spins. Winnings from free spins may be added as bonus money, and you may have to wager them a certain number of times before you can cash them out. Games that can be played: only the slots on the list can be played; switching games does not count toward the Free Spins. Setting your bets: the spin value is set by the promotion and can't be changed. During Free Spins, you may not be able to buy bonuses, features, or use some in-game modifiers. Wagering: Winnings from free spins may count toward wagering in a different way than regular deposits. When you get free spins after making a qualifying deposit, you must complete and confirm the deposit. There is a chance that the Free Spins and winnings from a £50 deposit will be canceled if it is later reversed, charged back, or marked as failed.
Bonus codes must be entered exactly as they are given and within the time frame given. Some codes can only be used once per account, and others can only be used during a certain campaign window. Bonuses won't be given for deposits less than a certain amount, like deposit £30 if the code is linked to that amount. Bonus codes that give a matched bonus may have a cap on the bonus amount, like £300. More often than not, the bonus comes in the form of bonus funds, and you may have to wager them within a certain amount of time. Once the wagering period is over, you can take away both the bonus and any winnings that came from it. Rules say that each person, household, IP address, or device can only have one code. Combining codes: Unless otherwise stated, codes usually can't be used with cashback, free spins, or another active bonus. Weighting of games: Different games can count toward wagering at different rates, and some games may not count at all. Max-bet rule: To protect the bonus balance, there may be a maximum bet that can be made on each spin or round. If you ask to be withdrawn before meeting the bonus requirements, VivaBet Casino may take away the bonus and any winnings from the promotion. If a promotion sets a maximum cashout amount from bonus funds, like £500, any amount over that amount will not be paid out.
VivaBet Casino accepts deposits through a number of accepted payment methods. Each has its own minimum amount, possible fees, and processing time. Check the chosen method's on-cashier details before confirming a payment to keep playing. This is especially important if you are depositing from UK. You can only make deposits with a payment method that is registered in your own name. If required by compliance rules, VivaBet may ask for proof of ownership and source of funds. Payments that don't match the verified account holder's information may be declined or returned. How fast and how much you can deposit depend on the banking standards that the service provider uses. Sometimes it takes longer for some deposit methods because of issuer checks, bank cut-off times, or extra steps needed to verify the deposit. If you deposit 10 £ or more using a bank card, the processing time is usually instant, but sometimes it can take up to 24 hours. If you deposit 50 £ using a bank transfer, the processing time can be 1 to 3 business days and may include bank fees. If you deposit 10 £ using an e-wallet, the processing time is usually instant, but provider fees may apply. If you deposit 10 £ using mobile or instant banking, the processing time is usually instant, but bank or operator fees may apply. If you deposit 10 £ using a voucher or prepaid option, the processing time is usually instant, but retailer fees may apply. If your deposit is not credited within the expected timeframe, check that your payment was successful on the provider side and that your account information is correct. To track the payment, VivaBet may ask for a transaction reference, a screenshot, or a bank confirmation. When you make a deposit, VivaBet may take that amount out of your balance and stop letting you make deposits until the problem is fixed. VivaBet tries to keep deposit fees as low as possible, sometimes at 0 £. There may be extra fees, currency exchange costs, or cash advance fees added by your bank, card issuer, or payment provider. This is something that VivaBet can't do anything about. Split deposits and minimums: The minimum amount for each deposit must be met, such as 10 £ per transaction. You can't use multiple smaller deposits to get around a method's minimum deposit requirement or any account-level limits. Pending deposits: If a payment is marked as "pending," you might not be able to play games until the funds clear. When deposits are turned down, it could be because of rules set by the issuer, not enough funds, wrong identification, or compliance checks related to UK or UK restrictions. Mistaken information: If you send a payment with the wrong reference information, it might take longer to manually assign or return it. Accepted currencies: You can only make deposits in the currency you chose when you opened your account. If you deposit money in a currency other than VivaBet's, the payment provider or your bank may convert it before it gets to VivaBet. This means that you may get less than what you sent. For example, if you deposit £100, you might get a different amount credited after the conversion and provider fees. It's not usually possible to change the currency of an account after signing up.
Withdrawals are usually sent to the same method of payment you used to make the deposit. To make sure that payouts are safe, the casino may check your identity before letting you cash out. This is especially likely if you are withdrawing a large amount of money or if your account information has recently changed. Making sure your balance is free to cash out and not restricted by bonus requirements should be done before you ask for a withdrawal. To get a bonus, you'll only get the part that you can cash out. Any funds that can't be withdrawn are still subject to the rules.
Verification is needed to make sure the account owner is who they say they are and to stop fraud and chargebacks. You might have to go through checks when you first sign up, before you make your first withdrawal, or later if there are signs of risk. When you make your first withdrawal, even if it's only a small amount like £100, this is usually the first thing that happens. When you ask for bigger payouts, like 1,000 £ or more, you may have to go through more checks. When you change your name, address, phone number, or email address, you may need to be re-verified. Switching the way you withdraw money or adding a new card, wallet, or bank information are all examples of changes to your payment method. Signals of a mismatch: your profile and payment information not matching up, or strange patterns of transactions. That's what responsible gaming or security flags mean: internal monitoring that shows a high level of risk. If your documents show a different UK than the one you initially said you were, or if your location information is about UK and needs to be clarified for compliance reasons, VivaBet may ask for more proof. Usually, they want to see proof of your identity (a valid ID with your name, date of birth, and a photo); proof of your address (a recent document with your name and address); and proof of your payment method (proof that you own the deposit method used, with any sensitive information hidden). Make sure the images you send are clear and readable, and make sure the names and dates on the documents match your account. Withdrawals may be stopped until the mistakes are fixed if details are different. Payment method you choose, account status, and compliance checks all affect how much you can withdraw. VivaBet can set minimum and maximum cashout amounts for each transaction or period. They can also split a larger payout into multiple transactions, so a 5,000 £ request could be processed as several smaller payments. You might be asked to raise the amount to meet the minimum requirement if you need to withdraw less than that. For example, you might be asked to go from 20 £ to the minimum threshold. You can either make the request smaller or use a different method that is allowed if you go over a method limit. There are two parts to payout times: internal processing and delivery by the payment provider. If there is a delay in verification, if more checks need to be done, or if the withdrawal is made outside of normal business hours, internal processing may take longer. Before asking for a cashout, make sure you've been verified, and make sure your payment information stays the same. It depends on the provider as to how long it takes to arrive after being approved. E-wallets usually post faster than bank-based methods, while card or bank transfers can take longer because they go through more steps. VivaBet Casino follows strict rules when processing payments to keep players and the platform safe from fraud, chargeback abuse, and unauthorized transactions. It is agreed that you will follow reasonable checks that make sure the payment is yours, that banking tools are used fairly, and that deposits and withdrawals are safe. Always use payment methods that are registered in your own name and keep your account information the same to avoid delays. Whenever asked, you might be asked to prove where your gaming budget comes from and show proof of deposits and withdrawals, especially when the totals reach certain amounts like £1000 or more. The player asks their bank or payment provider to reverse a card or transfer transaction. This is called a chargeback. It is important for VivaBet Casino to handle chargebacks seriously because they can be signs of fraud or misuse. If someone files a chargeback, VivaBet Casino may temporarily limit deposits and withdrawals, suspend the account while the case is being looked into, and ask for proof. Any amount that was reversed, any fees that went along with it, and any money that was already used for gameplay can be taken back from the account balance if it is legal to do so. Contact support first to solve the problem directly and more quickly before starting a chargeback. For transactions you approved or losses that happened during gameplay, do not file disputes. A business may be shut down permanently and its payment partners may be notified if it receives too many chargebacks or chargeback fraud. You have to settle the amount that was taken back after a chargeback before you can make any more withdrawals. Suppose a £200 deposit is taken back after being wagered. The debt that comes with it might need to be paid off before a cashout request can be approved. Some common triggers are account information that doesn't match, deposits that come in at an unusually fast rate, using more than one card, multiple failed payment attempts, or access patterns that don't match how you normally use your account in UK. These checks can also be used if the size of a transaction changes quickly, like when you go from making regular deposits of £50 to making a single deposit of £1000. If VivaBet Casino finds signs of risk, they may ask for more proof of payment ownership or ask you to use a verified method of withdrawal. Withdrawals may only be possible through the same method used to deposit, as long as the payment provider and the rules allow it. In order to follow the rules set by the government, VivaBet Casino may do Source of Funds checks on deposits to make sure they come from legal sources and not illegal or third-party sources. For example, if a lot of money is deposited or withdrawn in a short amount of time, or if patterns point to a high risk, these checks are more likely to happen. Proof of income, like a pay stub or a letter from your boss. Incoming funds and transactions are shown on bank or payment account statements. documents related to the business if the money comes from self-employment. Extra documents for special situations, like when you sell your assets or inherit money. There must be your name and important dates on all documents that can be read. You might be asked for another format if the documents are not in a format we can validate. You may also be asked to explain yourself by VivaBet Casino if your UK documents show a different country than where you currently live. If you do not give the information they ask for within a reasonable amount of time, VivaBet Casino may refuse or cancel withdrawal requests, stop you from making more deposits, and hold your money until they have finished checking for compliance. This makes sure that withdrawals like £500 are only sent to verified, eligible players and only through payment methods that follow the rules.
We accept many common ways to pay, like bank cards, bank transfers, and some e-wallets and cryptocurrencies (depending on UK). While we don't charge fees for deposits, your bank or payment provider may. Just before you confirm the payment, the Cashier will show you the minimum and maximum amounts you can deposit. If a deposit is turned down, check with your bank again about 3D Secure or online payments, make sure that your billing information matches your account profile, or try a different method.
After you make a request, withdrawals are made from your Cashier. For your safety, we use a closed-loop policy whenever possible: we return £ to the method of deposit up to the amount that was deposited, and you can pay off any remaining balance using a different method that is available in your account. For example, once approved, e-wallets and crypto payouts are usually faster, while bank cards and transfers may take longer because of how long banks take to process transactions. In your transaction history, you can see what's going on. Complete any verification that is asked for and make sure there are no bonus restrictions in place before you try to withdraw your money.
On the page for the offer and in your account, you can see the rules for that offer. They usually include the maximum bet while a bonus is active, the eligible games (some games contribute less or not at all), the wagering requirement (how many times you must play through the bonus and sometimes the deposit), and the time limit to meet the requirements. If you bet more than the maximum amount or play games that aren't allowed, you may lose or split your bonus winnings. To stay out of trouble, read the bonus terms and conditions before you play, don't bet more than the allowed amount, and finish wagering before asking for a withdrawal.
Verification is needed to meet regulatory and anti-fraud standards and to keep your account safe. Please show us a valid ID from the government, proof of address (like a recent utility bill or bank statement), and proof of payment method (a masked photo of your card number's first six and last four digits or a screenshot of your e-wallet account with your name and account email/ID). Review documents to make sure they are clear, have not been changed, and match the information on your VivaBet account. Your UK and UK information must be correct, and only the person who registered can use your account. Doing your Know Your Customer (KYC) early on helps withdrawals go through quickly.
There are rules in UK that affect availability. Our licensing and compliance rules say that we can only work with players from areas where it is legal for us to do so. The site may not let you in during the registration and payment checks if it can't figure out where you are. For safety, use a unique password, turn on two-factor authentication if it's available, and don't use devices that other people have access to. Stay up to date on your OS and browser, and never share one-time codes. Always log out of your mobile app after playing. Change your password right away and contact Support to stop activity if you think someone else has gotten in without your permission.
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